Add up the promoters—those who scored 9 and 10. Add up the detractors—those who scored 0 to 6 (included) Divide the number of promoters by the total number of responses to calculate the percentage. Repeat this process for detractors. Apply the NPS formula: percentage of promoters minus percentage of … See more
A promoter is anybody who answers the question "How likely are you to recommend this product/service/company to a friend or colleague?" with a score of 9 or 10. As your most … See more
https://www.qualtrics.com/experience-management/customer/measure-nps/
A detractor is anybody who answers the question "How likely are you to recommend this product/service/company to a friend or … See more
Sat in the middle of detractors and promoters are the passives, who answered the NPS question with a score of 7 or 8. Technically, … See more
WEBAug 8, 2022 · Here’s an NPS example. Let’s say 20% of respondents are detractors, 10% are passives, and 70% are promoters. Your NPS formula would be 70-20=50. Your NPS …
WEBOct 31, 2023 · How to calculate NPS. NPS is calculated by subtracting the percentage of customers who answer the NPS question with a 6 or lower (known as ‘detractors’) from …
WEBTo calculate your NPS score, subtract the percentage of detractors from the percentage of promoters (% of promoters - % of detractors.) Here's our step-by-step breakdown: …
WEBYour NPS is calculated by subtracting the percentage of your detractors from the percentage of your promoters using a free NPS calculator like the one above. (Give it a …
https://www.qualtrics.com/experience-management/customer/net-promoter-score/
How to calculate NPS - Net Promoter Score calculation guide
https://www.surveymonkey.com/mp/net-promoter-score-calculation/
Free NPS® Calculator: Find Your Net Promoter Score - Hotjar
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