Detractors can be defined as those who are encountering frictionin using your product and service. Using a net promoter score (NPS) survey, you ask customers to rate how likely they … See more
NPS detractors are extremely unhappy customers that are most noticeable when you discover them among reviews of your product online. But … See more
https://www.surveymonkey.com/mp/how-to-turn-nps-detractors-promoters/
On the opposite, the narrower end of the NPS scale is the promoters. These are existing customers who respond with a 9 or 10 on an NPS survey. In other words, promoters are a … See more
https://qualaroo.com/blog/nps-breakdown-promoters-passives-detractors-the-key-differences/
For successful companies, the importance of customer experienceand satisfaction doesn’t end at the point of purchase. Satisfied customers are the ones most likely to stick with … See more
WebThe NPS calculation will give you a number ranging from -100 to 100. If your customers were all promoters, you would score 100, while the opposite is true for detractors. A …
https://www.omniconvert.com/blog/promoters-passives-detractors-nps/
WebApr 29, 2024 · Here’s how you can segregate the respondents from the feedback: Detractors: People who scored between 0-6 on the NPS scale. Passives: Respondents …
WebApr 17, 2024 · Those who score 0-6 are classified as detractors. This method gives a clear metric to measure customer satisfaction and pinpoint those who had negative …
Turning NPS Detractors into Promoters: Strategies and …
Who are Detractors (and How to Turn Them into Promoters)?
6 Key ways to turn your detractors into promoters
https://www.questionpro.com/blog/nps-to-convert-detractors-to-promoters/
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